Cyber Deception, Honey User

An organization entrusts a Managed Service Provider (MSP) with administrative or operational access to its digital environment - typically for IT support, system maintenance, or development functions. This access is often persistent, privileged, and spans sensitive infrastructure or data environments.

The means is established when MSP personnel, including potential subjects, are permitted to authenticate into the client’s environment from systems or networks entirely outside the client's visibility or jurisdiction. These MSP endpoints may be unmanaged, unmonitored, or physically located in regions where customer organization's policies, incident response authority, or legal recourse do not apply.

This creates an unobservable access channel: the subject operates from infrastructure beyond the reach of the customer organization's logging, endpoint detection, or identity correlation. The organization is therefore unable to monitor or verify who accessed what, when, or from where—rendering all downstream actions unauditable by the customer organization's internal security teams, unless mirrored within the client-controlled environment.

The exposure can be compounded by the MSP’s internal controls (or lack thereof). Weak credential custody practices, shared administrative accounts, inadequate background checks, or poor workforce segmentation create conditions where privileged misuse or unauthorized access can occur without attribution or immediate detection. The subject does not require escalation—they begin with sanctioned access and operate under delegated trust, often without the constraints applied to internal staff.

This structural dependency - privileged access held externally, without enforceable oversight - creates the necessary conditions for an insider infringement to occur with low risk of interruption or accountability.

The subject deliberately or inadvertently introduces malicious software (commonly referred to as malware) into the organization’s environment. This may occur via manual execution, automated dropper delivery, browser‑based compromise, USB usage, or sideloading through legitimate processes. Malicious software includes trojans, keyloggers, ransomware, credential stealers, remote access tools (RATs), persistence frameworks, or other payloads designed to cause harm, exfiltrate data, degrade systems, or maintain unauthorized control.

Installation of malicious software represents a high-severity infringement, regardless of whether the subject's intent was deliberate or negligent. In some cases, malware introduction is the culmination of prior behavioral drift (e.g. installing unapproved tools or disabling security controls), while in others it may signal malicious preparation or active compromise.

This Section is distinct from general “Installing Unapproved Software”, which covers non‑malicious or policy-violating tools. Here, the software itself is malicious in purpose or impact, even if delivered under benign pretenses.

The subject creates, modifies, or misuses digital identities within internal communication or collaboration environments—such as email, chat platforms (e.g., Slack, Microsoft Teams), or shared document spaces—to impersonate trusted individuals or roles. This tactic is used to gain access, issue instructions, extract sensitive data, or manipulate workflows under the guise of legitimacy.

Impersonation in this context can be achieved through:

• Lookalike email addresses (e.g., spoofed domains or typo squatting).
• Cloned display names in collaboration tools.
• Shared calendar invites or chats initiated under false authority.
• Use of compromised or unused accounts from real employees, contractors, or vendors.

The impersonation may be part of early-stage insider coordination, privilege escalation attempts, or subtle reconnaissance designed to map workflows, bypass controls, or test detection thresholds.

Example Scenarios:

• A subject registers a secondary internal email alias (john.smyth@corp-secure.com) closely resembling a senior executive and uses it to request financial data from junior employees.
• A subject joins a sensitive Slack channel using a display name that mimics another department member and quietly monitors ongoing discussions related to mergers and acquisitions activity.
• A compromised service account is used by an insider to initiate SharePoint document shares with external parties, appearing as a legitimate internal action.
• The subject impersonates an IT support contact via Teams or email to socially engineer MFA tokens or password resets.

The subject deploys credential-harvesting malware (commonly referred to as an infostealer) to extract sensitive authentication material or session artifacts from systems under their control. These payloads are typically configured to capture data from browser credential stores (e.g., Login Data SQLite databases in Chromium-based browsers), password vaults (e.g., KeePass, 1Password), clipboard buffers, Windows Credential Manager, or the Local Security Authority Subsystem Service (LSASS) memory space.

Infostealers may be executed directly via compiled binaries, staged through malicious document macros, or loaded reflectively into memory using PowerShell, .NET assemblies, or process hollowing techniques. Some variants are fileless and reside entirely in memory, while others create persistence via registry keys (e.g., HKCU\Software\Microsoft\Windows\CurrentVersion\Run) or scheduled tasks.

While often associated with external threat actors, insider deployment of infostealers allows subjects to bypass authentication safeguards, impersonate peers, or exfiltrate internal tokens for later use or sale. In cases where data is not immediately exfiltrated, local staging (e.g., in %AppData%, %Temp%, or encrypted containers) may indicate an intent to transfer data offline or deliver it via alternate channels.

The subject deploys software designed to record keystrokes entered on an endpoint to capture credentials, sensitive communications, internal documentation, or intellectual property. Keyloggers may be introduced as standalone binaries, embedded within otherwise legitimate tools, or configured through dual-use frameworks (e.g. C++ dropper with keylogging module). In insider scenarios, the deployment is typically local and deliberate, leveraging the subject’s physical access or assigned privileges to bypass existing controls.

Keyloggers operate in one of several modes:

• Kernel-based: Install drivers or hook low-level keyboard input APIs (e.g. Kbdclass.sys) to intercept inputs pre-OS.
• User-mode: Hook Windows APIs (SetWindowsHookEx, GetAsyncKeyState, GetForegroundWindow) to log input tied to active processes or windows.
• Form grabbers: Intercept browser or GUI form submissions, often bypassing SSL/TLS encryption by logging data pre-submission.
• Clipboard and screen scrapers: Supplement keylogging with capture of copied content and screenshots for contextual awareness.

Captured data is typically stored in encrypted local files (e.g. %TEMP%, %APPDATA%, or hidden directories), periodically exfiltrated via email, FTP, HTTP POST, or external storage.

The subject deploys a Remote Access Tool (RAT): a software implant that provides covert, persistent remote control of an endpoint or server—enabling continued unauthorized access, monitoring, or post-employment re-entry. Unlike sanctioned remote administration platforms, RATs are deployed without organizational oversight and are often configured to obfuscate their presence, evade detection, or blend into legitimate activity.

RATs deployed by insiders may be off-the-shelf tools (e.g. njRAT, Quasar, Remcos), lightly modified open-source frameworks (e.g. Havoc, Pupy), or commercial-grade products repurposed for unsanctioned use (e.g. AnyDesk, TeamViewer in stealth mode). 

Functionality typically includes:

• Full GUI or shell access
• File system interaction
• Screenshot and webcam capture
• Credential harvesting
• Process and registry manipulation
• Optional keylogging and persistence modules

Deployment methods include manual installation, script-wrapped droppers, DLL side-loading, or execution via LOLBins (mshta, rundll32). Persistence is typically achieved through scheduled tasks, registry run keys, or disguised service installations. In some cases, the RAT may be configured to activate only during specific windows or respond to remote beacons, reducing exposure to detection.