IT Ticketing System Exploration

The Principle of Least Privilege should be enforced, and period reviews of permissions conducted to ensure that accounts have the minimum level of access required to complete duties as per their role.

Audit Logs are records generated by systems and applications to document activities and changes within an environment. They provide an account of events, including user actions, system modifications, and access patterns.

Google's Chrome browser stores the history of accessed websites and files downloaded.

On Windows, this information is stored in the following location:

C:/Users/<Username>/AppData/Local/Google/Chrome/User Data/Default/

On macOS:

/Users/<Username>/Library/Application Support/Google/Chrome/Default/

On Linux:

/home/<Username>/.config/google-chrome/Default/

Where /Default/ is referenced in the paths above, this is the default profile for Chrome, and can be replaced if a custom profile is used. In this location one database file is relevant, history.sqlite.
 

This database file can be opened in software such as DB Browser For SQLite. The ‘downloads’ and ‘urls’ tables are of immediate interest to understand recent activity within Chrome.

Microsoft's Edge browser stores the history of accessed websites and files downloaded.

On Windows, this information is stored in the following location:

C:\Users\<Username>\AppData\Local\Microsoft\Edge\User Data\Default\

On macOS:

/Users/<Username>/Library/Application Support/Microsoft Edge/Default/

On Linux:

/home/<Username>/.config/microsoft-edge/Default/

Where /Default/ is referenced in the paths above, this is the default profile for Edge, and can be replaced if a custom profile is used. In this location one database file is relevant, history.sqlite.
 

This database file can be opened in software such as DB Browser For SQLite. The ‘downloads’ and ‘urls’ tables are of immediate interest to understand recent activity within Chrome.

Mozilla's Firefox browser stores the history of accessed websites.

On Windows, this information is stored in the following location:

C:\Users\<Username>\AppData\Roaming\Mozilla\Firefox\Profiles\<Profile Name>\

On macOS:

/Users/<Username>/Library/Application Support/Firefox/Profiles/<Profile Name>/

On Linux:

/home/<Username>/.mozilla/firefox/<Profile Name>/

In this location two database files are relevant, places.sqlite (browser history and bookmarks) and favicons.sqlite (favicons for visited websites and bookmarks).
 

These database files can be opened in software such as DB Browser For SQLite.

Depending on the solution used, web proxies can provide a wealth of information about web-based activity. This can include the IP address of the system making the web request, the URL requested, the response code, and timestamps.

An organization must perform SSL/TLS interception to receive the most complete information about these connections.